Q. Do you have a 1-800 # for making orders?I prefer not to make an order over email.
A. At this time we don't have an 800# for taking orders, but I will be happy to help you with your order by phone. My cell phone # is 602-370-7336. I'm on Verizon wireless and if you are it will be a free call for you. Please leave a message for me if I don't pick up right away and I'll be happy to call you back as soon as I can today.
Thank you so much for contacting us!
Q. I'm just wondering, is there a location or a walk in store in Melbourne that I can shop at who carry your products? Sorry I don’t believe in shopping for anything online. I like the old fashioned way where I can walk into a store see the items, make a purchase and walk out. I couldn’t find any address details of any locations on your website.
A. We currently have no plans to open brick and mortar stores - been there, done that. We are excited about selling 14k Kids Gold Jewelry exclusively online. I understand your desire to "feel the goods" before you buy, but we hope our photos, descriptions, prices, secure website, and liberal return/refund policy will persuade our shoppers to get used to this new way of buying. It seems to be working! I appreciate you contacting us.
Q. Can you confirm that the below crosses and chains are in solid 14k gold?
A. Be assured that by law, we stamp all of our gold merchandise 14k. The crosses and chains both have the 14k stamp.
Q. What is your return policy?
A. We expect you to be completely satisfied with your purchase.
If followed properly our Return & Refund Policy
procedure will insure a timely refund.KidsGold-14k for Kids
will refund your purchase price for merchandise and tax (if applicable) if you are not completely satisfied with your jewelry purchase. Freight charges (if any) will not be refunded.
1. Merchandise must be returned 30 days from the order ship date.
2. Merchandise must be returned in its original packaging and in its original condition.
3. We will not be able to accept returns for 'final sale' items or items that have been engraved.
us at email@example.com
and request a Return Authorization (RA#) number.
We will need your order number or invoice number when contacting us.
We will email you an RA#
for you to hand print on the OUTSIDE of the shipping carton.
We will also email you a packing slip
for you to computer print out and insert INSIDE the return shipping carton.
5. Ship via the carrier of your choice. Your RA# MUST appear on the outside of the carton to insure efficient processing. We recommend that you request a tracking number from the parcel carrier. You are responsible for all return shipping charges.
We are not responsible for lost or damaged return shipments.
The return address for KidsGold-14k for Kids
is: KGJS, 15029 North Thompson Peak Pkwy, Suite B111, PMB 461, Scottsdale, AZ 85260
Upon receipt/approval of your return, KidsGold-14k for Kids
will promptly refund your purchase price for the merchandise and tax (if applicable) to the credit card used for your purchase.
Q. How long will it take to receive my order?
A. Your order will be shipped within 2 business days of receiving your approved order.
All Purchases from KidsGold-14k for Kids
ship FREE OF CHARGE within the contiguous United States, Alaska and Hawaii by United States Postal Service (USPS) First Class mail which can take 5 to 8 business days from date of shipment. Other shipping options for your order are USPS Priority Mail for $6.70. This will arrive 1 to 3 days from date of shipment, and USPS Express Mail for $31.95 which will arrive 1 to 2 days from date of shipment.